Q: When I try to log in I keep getting an "Oh no! Something went wrong..." connection error message.

A: This error is nearly always caused by institutional firewalls blocking one of our servers. Contact us for further details and we'll be happy to speak directly to your IT department if necessary.


Q: I can't log in.

A: Check you entered the correct login details. If you still can't log in, then reset your password and try again.


Q: ALiS is jerky or laggy (low frame-rate)

A: Go to the Advanced menu and select 'full screen' and save the settings


Q: ALiS is still jerky or laggy!

A: Go to the Advanced menu and set the Quality to Low


Q: Something went wrong and I simply don't know what it is.

A: Open ALiS and hold the F1 key down when you see the ALiS Online logo. This should reset your settings.

If all else fails, please contact us by completing the form on our contact page with details of your issue and we'll do everything we can to help.